Terms of Service

1. Acceptance of Terms

By accessing and using ShopEasy ("we," "our," or "us"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our website located at https://shopeasy.buildmyngo.space (the "Service") operated by ShopEasy.

2. Definitions

• "Service" refers to the ShopEasy website and mobile applications
• "User," "you," or "your" refers to the individual accessing or using the Service
• "Content" refers to text, graphics, images, music, software, audio, video, information or other materials
• "Seller" refers to individuals or businesses selling products through our platform
• "Products" refers to goods and services offered for sale on our platform

3. User Accounts

Account Creation

• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must be at least 18 years old to create an account
• One person may not maintain more than one account

Account Responsibilities

• You are responsible for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account
• We reserve the right to suspend or terminate accounts that violate these terms

4. Use of Service

Permitted Uses

• Browse and purchase products for personal use
• Create and manage your user account
• Leave honest reviews and ratings
• Contact customer support

Prohibited Uses

You may not use our Service:

• For any unlawful purpose or to solicit others to perform unlawful acts
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code
• To spam, phish, pharm, pretext, spider, crawl, or scrape
• For any obscene or immoral purpose
• To interfere with or circumvent the security features of the Service

5. Products and Services

Product Information

• We strive to provide accurate product descriptions, images, and pricing
• Colors and appearance may vary due to monitor settings
• We reserve the right to correct errors in product information
• Product availability is subject to change without notice

Pricing

• All prices are listed in Indian Rupees (INR) unless otherwise specified
• Prices are subject to change without notice
• We reserve the right to refuse or cancel orders with pricing errors
• Additional charges may apply for shipping, taxes, and handling

6. Orders and Payment

Order Process

• Orders are subject to acceptance and availability
• We reserve the right to refuse or cancel any order
• Order confirmation does not guarantee product availability
• You will receive email confirmation upon successful order placement

Payment Terms

• Payment is required at the time of order placement (except for Cash on Delivery)
• We accept major credit cards, debit cards, UPI, net banking, and digital wallets
• All payments are processed securely through our payment partners
• We do not store your payment information on our servers
• Failed payments may result in order cancellation

Cash on Delivery

• Available for select locations and products
• Payment must be made in exact amount to the delivery person
• COD orders may be subject to additional verification

7. Shipping and Delivery

Shipping Policy

• We ship to addresses within India only
• Delivery times are estimates and not guaranteed
• Shipping charges are calculated based on weight, dimensions, and destination
• Free shipping may be available for orders above certain amounts

Delivery

• Delivery attempts will be made during business hours
• A valid ID may be required for delivery verification
• If delivery fails, the package may be returned to our warehouse
• Additional charges may apply for re-delivery attempts

8. Returns and Refunds

Return Policy

• Returns are accepted within 7 days of delivery
• Items must be in original condition with tags and packaging
• Certain items (perishables, personalized items) are not returnable
• Return shipping costs may be borne by the customer unless the item is defective

Refund Process

• Refunds will be processed within 7-10 business days after return approval
• Refunds will be credited to the original payment method
• Processing fees and shipping charges are non-refundable
• Partial refunds may apply for damaged or used items

9. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of ShopEasy and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

User Content

• You retain ownership of content you submit to our Service
• By submitting content, you grant us a license to use, modify, and display it
• You are responsible for ensuring you have rights to any content you submit
• We may remove content that violates these terms or applicable laws

10. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our Service. By using our Service, you agree to the collection and use of information in accordance with our Privacy Policy.

Data Security

• We implement appropriate security measures to protect your data
• However, no method of transmission over the internet is 100% secure
• You are responsible for maintaining the security of your account credentials

11. Disclaimers and Limitation of Liability

Service Disclaimer

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

• Excludes all representations and warranties relating to this website and its contents
• Does not warrant that the Service will be uninterrupted or error-free
• Makes no representations about the accuracy or completeness of content

Limitation of Liability

In no event shall ShopEasy, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, punitive, consequential, or special damages arising out of or related to your use of the Service.

12. Indemnification

You agree to defend, indemnify, and hold harmless ShopEasy and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees).

13. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

Effect of Termination

• Upon termination, your right to use the Service will cease immediately
• We may retain certain information as required by law or for legitimate business purposes
• Provisions that should survive termination will remain in effect

14. Governing Law

These Terms shall be interpreted and governed by the laws of India. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.

15. Dispute Resolution

Informal Resolution

Before filing a formal dispute, we encourage you to contact us directly to seek a resolution. We will make every effort to resolve your concerns promptly and fairly.

Formal Disputes

Any disputes that cannot be resolved informally shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 2015. The arbitration will be conducted in Mumbai, Maharashtra, India.

16. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.

Notification of Changes

• Updated terms will be posted on this page
• Registered users will be notified via email
• Continued use of the Service constitutes acceptance of new terms

17. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

18. Contact Information

If you have any questions about these Terms of Service, please contact us: