Shipping Information

1. Shipping Coverage

Delivery Areas

• We deliver across India to all serviceable PIN codes
• Coverage includes major cities, towns, and rural areas
• Remote locations may have extended delivery times
• Check PIN code serviceability during checkout

International Shipping

Currently, we only ship within India. International shipping is not available at this time.

2. Delivery Timeline

3. Shipping Charges

Additional Charges

• Cash on Delivery: ₹25 additional charge
• Remote Area Delivery: ₹75 additional charge
• Heavy Items (>10kg): ₹100 additional charge
• Installation Services: Varies by product

4. Order Processing

Processing Time

• Orders are processed within 24 hours of confirmation
• Orders placed on weekends/holidays processed on next business day
• Custom or made-to-order items may take 3-7 days to process
• Bulk orders may require additional processing time

Order Confirmation

• Email confirmation sent immediately after order placement
• SMS notification with order details
• Shipping confirmation with tracking details
• Delivery updates via SMS and email

5. Packaging

Standard Packaging

• Eco-friendly packaging materials
• Secure packaging to prevent damage during transit
• Fragile items receive extra protective packaging
• Tamper-evident sealing for security

Gift Packaging

• Gift wrapping service available for ₹50
• Personalized gift messages
• Premium gift boxes for special occasions
• No invoice included in gift packages

6. Delivery Process

Delivery Attempts

• Up to 3 delivery attempts will be made
• Delivery between 9 AM to 9 PM on business days
• Customer will be contacted before delivery
• Flexible delivery time slots available in select cities

Delivery Requirements

• Valid government ID required for verification
• Signature required upon delivery
• Age verification required for certain products
• Authorized person can receive on behalf with ID

Failed Delivery

• Package returned to local facility after failed attempts
• Customer notified via SMS and email
• 7-day hold period at local facility
• Return to warehouse if not collected within hold period

7. Order Tracking

Tracking Information

• Tracking number provided via email and SMS
• Real-time tracking on our website
• Track through courier partner's website
• WhatsApp tracking updates available

Tracking Status

• Order Confirmed: Payment received and order confirmed
• Processing: Order being prepared for shipment
• Shipped: Package dispatched from warehouse
• In Transit: Package on the way to destination
• Out for Delivery: Package with delivery agent
• Delivered: Package successfully delivered

8. Special Delivery Services

Same Day Delivery

• Available in Mumbai, Delhi, Bangalore, and Hyderabad
• Order before 12 PM for same day delivery
• Additional charge of ₹200
• Limited to select products and areas

Scheduled Delivery

• Choose preferred delivery date and time slot
• Available up to 7 days in advance
• Additional charge of ₹100
• Subject to availability in your area

Installation Services

• Professional installation for appliances and furniture
• Scheduled within 48 hours of delivery
• Trained and certified technicians
• 1-year service warranty included

9. Shipping Restrictions

Prohibited Items

• Hazardous materials and chemicals
• Flammable liquids and gases
• Weapons and ammunition
• Illegal substances
• Live animals and plants

Size and Weight Limits

• Maximum weight: 50kg per package
• Maximum dimensions: 120cm x 80cm x 80cm
• Oversized items may require special handling
• Additional charges apply for oversized shipments

10. Delivery Partners

We work with trusted logistics partners to ensure reliable delivery:

11. Customer Support

For shipping-related queries and support: